Degree programs: MSc Management, MSc Logistics & SCM
Conflict Management as a key aspect can be elected as part of the managerial skills module. In this class, we cover different perspectives on conflict and how to handle it. In particular, we explore various sources of conflict and how to competently manage the different dynamics that affect different functions (superior, peer, or subordinate) differently. The students participate in role-playing to experience how they react in conflict situations themselves and which conflict resolution strategies they are comfortable with.