Difficult Conversations: Feedback and Conflict | KLU

Diego Jorge Garcia Susini, KLU student, Executive MBA

Difficult Conversations: Feedback and Conflict

Target Group: 

  • Group/Team leaders
    • Department heads
    • Divisional heads

    Program Duration: 2 days

    Method: Interactive workshops, group work, role plays

    Academic Directors: Prof. Dr. Niels van Quaquebeke

    Certificate: KLU Executive Education Program Certificate


    • Learning to deal with communicative and conflict management aspects of difficult conversations
    • identifying key leadership challenges 
    • Finding creative ways to approach difficult human relations issues 
    • Learning how to facilitate peer supervision meetings 


        Decisions related to personnel, organization divestitures, mergers, acquisitions, new markets, etc. may entail difficult human relations issues on various levels and for various reasons. In this course, participants learn how to deal with communicative and conflict management aspects of such difficult conversations. Furthermore this course will provide participants with an intervision tool that can be effectively used in daily business. Through it, participants will learn to analyze and understand some issues they and their peers are regularly confronted with as well as how to take appropriate action.

        Learning Outcomes and Benefits for your Company

        Participants will learn how to be effective in their communication and how to deal with difficult situations. They will be enabled to apply new tools and skills to the workplace.