TY - CHAP SN - 3258073406 AU - Franklin, J. Rod T1 - Managing the messy process of logistics service innovation T2 - Managing innovation. The new competitive edge for logistics service providers ED - Wagner, Stephan M. PY - 2008 CY - Berne PB - Haupt ET - 1. VL - 208 SV - 13 SP - 153 EP - 171 T3 - Kuehne Foundation book series on logistics M4 - Citavi ER -