FN ISI Export Format VR 1.0 PT J TI Creating the customer-responsive supply chain: A reconciliation of concepts AF Reichhart, Andreas Holweg, Matthias AU Reichhart, A Holweg, M SO International Journal of Operations & Production Management SN 0144-3577 VL 27 BP 1144 EP 1172 PY 2007 DI 10.1108/01443570710830575 ER