Ludwig, André, Thomas Hering, Rolf Kluge and Bogdan Franczyk (2009)

A case study on managing SLAs in composite services with COSMA

in: Abramowicz, Witold (ed.): Business process, services computing and intelligent service management: March 23-25, 2009, Leipzig, Germany ; [this volume contains papers from the BPSC 2009 Conference on Business Process and Services Computing, the ISM 2009 International Workshop on Intelligent Service Management and YRW-MBP 2009 Young Researchers Workshop on Modeling and Management of Business Processes]: vol. 147, Ges. für Informatik: Bonn, (2009).

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Abstract: COSMA proposes a novel SLA management approach for composite services. It supports a composite service provider in managing SLAs with providers of atomic services, in managing SLAs with requesters of composite services, and aligning both SLA management activities with each other. On this basis, a composite service provider can control and optimize its composite SLA management activities during the entire SLA lifecycle. This includes, in particular, planning and negotiating SLAs, monitoring and evaluating SLAs. In this paper, a case study on managing SLAs in composite services with the COSMA approach is presented in detail.

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