Greve, Goetz and Sönke Albers (Jan. 2006)

Determinants of Performance in Customer Relationship Management - Assessing the Technology Usage - Performance Link

in: Sprague, Ralph H. (ed.): 39th Hawaii International International Conference on Systems Science (HICSS-39 2006), I E E E [Imprint]; IEEE Computer Society Press: Los Alamitos, (Jan. 2006), on CD-ROM.

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