van der Aa, Han, Henrik Leopold, Felix Mannhardt and Hajo A. Reijers (2015)

On the fragmentation of process information: Challenges, solutions, and outlook

in: Gaaloul, Khaled, Rainer Schmidt, Selmin Nurcan, Sérgio Guerreiro and Qin Ma (ed.): Proceedings of the 16th Working Conference on Enterprise, Business-Process and Information Systems Modeling (BPMDS): 214, Springer, (2015), 3-18.

Copy reference link   DOI: 10.1007/978-3-319-19237-6_1

Abstract: An organization’s knowledge on its business processes represents valuable corporate knowledge because it can be used to enhance the performance of these processes. In many organizations, documentation of process knowledge is scattered around various process information sources. Such information fragmentation poses considerable problems if, for example, stakeholders wish to develop a comprehensive understanding of their operations. The existence of efficient techniques to combine and integrate process information from different sources can therefore provide much value to an organization. In this work, we identify the general challenges that must be overcome to develop such techniques. This paper illustrates how these challenges should be and, to some extent, are being met in research. Based on these insights, we present three main frontiers that must be further expanded to successfully counter the fragmentation of process information in organizations.

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