Glöckner, Michael and André Ludwig (2013)

Towards a Logistics Service Map - Support for Logistics Service Engineering and Management

in: Blecker, Thorsten, Wolfgang Kersten and Christian M. Ringle (ed.): Pioneering solutions in supply chain performance management: Concepts, technology and applications: 17, 1. Aufl. ed., Eul: Lohmar; Köln, (2013), 309-324.

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