Quality Management

Quality Management

Quality Management Office

The Quality Management Office supports KLU's President in his responsibility to improve quality in all performance dimensions of KLU, i.e. research, teaching, study, and self-administration. At the Quality Management Office of KLU all threads of quality management run together.

We understand Quality Management as a process of continuous improvement. 

Responsibilities of the Quality Management

KLU holds national certifications for all its degree programs from FIBAA - Foundation for International Business Administration Accreditation, is nationally accredited by the German Science Council (Deutscher Wissenschaftsrat) and is in the process of an international accreditation.

Program Accreditations

All degree programs of KLU are nationally accredited by FIBAA.
The Foundation of International Business Administration Accreditation (FIBAA) has accredited over 1,800 degree programs, but until now it has awarded the premium seal to only 16 universities – including Kühne Logistics University. Both of KLU’s master’s degree programs – Management and Global Logistics & Supply Chain Management, as well as KLU’s Bachelor in Business Administration – have earned the FIBAA Premium Seal.

National Accreditation

In 2015, Kühne Logistics University received the institutional accreditation & unlimited state recognition trough the German Science Council. The institutional re-accreditation & right to award doctorates was received in 2017. Currently, we are in the process of the next institutional re-accreditation.

International Accreditation

KLU is in the process of an international accreditation and has already successfully passed the first steps of that accreditation process.

KLU's Assurance of Learning System is an instrument ensuring that graduates have the acquired competencies, skills, and knowledge required by and expected of KLU's degree programs.
For all stakeholders, it is essential to know KLU's students' levels of accomplishment compared to the competency goals. Student performances are primarily assessed using course-embedded questions in assignments, written exams, theses, or presentations using KLU's AoL assessment rubrics. The comparison of the assessment results with the program expectations allows the identification of areas of improvement at the program level. KLU faculty (represented by the academic directors), along with the assistance of the quality management team, are responsible for preparing the assessments, the timeline, the collection, analysis, and protection of the data, and for preparing reports. The reports are then discussed by the AoL Committee, who then decide on further measures. In this way, the AoL System expands KLU's portfolio of continuous improvement measures.

KLU's Curriculum Maps

KLU performs well in many rankings and has received high-class awards. Learn more here about our performance.

Along the whole student life cycle KLU evaluates its quality:

KLU places a high value on the quality of the courses it offers its students. Course evaluations provide valuable student feedback and are among the key features of the quality assurance system at KLU, ensuring the continuous improvement of the quality of courses and the student's learning experience. Student involvement in this process is critical to enhancing the general quality of teaching and learning. Details are regulated in KLU's KLU Student Teaching Evaluation Policy.

We also conduct event-driven evaluations, e.g. after the semester abroad or the internship, as well as student services evaluations on the services by Student Services, Program Management, Career and Alumni Office, and Library/Information Systems.

The Quality Management Department at KLU continuously checks and improves the internal and external processes of our institution in close cooperation with the KLU faculty and administrative staff as well as our students and external stakeholder in order to find the best solutions for a professional and smooth experience to students and staff.

Feedback and Suggestions

Contact

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Ulrike Schulz

Quality and Accreditation Manager & Coordinator for Sustainability

Kühne Logistics University - KLU

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Niels Tolkiehn

Quality and Accreditation Manager

You can contact the members of the Office individually or write to qm@the-klu.org. You can request that your case is dealt with confidentiality.