Online program

Reflect – Restart – Rethink: 
R3 supply chain thinking for a post COVID-19 world

Online program

Reflect – Restart – Rethink: 
R3 supply chain thinking for a post COVID-19 world


Reflect – Restart – Rethink: R3 supply chain thinking for a post COVID-19 world

Date: July 24th – August 28th, 2020. Please find individual session dates below.

Time: 5 - 6:30 pm CEST

Language of instruction: English

Target group: 

  • Supply chain executives
  • Procurement executives
  • Financial executives

Program duration: Six 90-minute, weekly sessions taking place each Friday (5 - 6:30 pm CEST) starting July 24th.

Method: Interactive webinars, case study work, group discussion

Academic directors: Prof. Dr. Rod Franklin, Prof. Dr. Michael Knemeyer

Certificate: KLU Executive Education program certificate


The purpose of this module is to bring out the reasons why organizations and governments were not prepared for the pandemic so that a foundation can be established for focusing on restarting and rethinking operations.

Retrospection is good to establish a foundation, but organizations now need to restart their operations and re-engage their customers. What actions and reactions will restarting operations require/generate? How can potentially alienated customers be re-engaged?

How can the issues that arose with the pandemic be avoided in the future? Are current ways of thinking about supply chains appropriate, or are radical new ways of looking at the supply chain required? What are organizations doing to avoid the problems surfaced during reflection? Finally, what will all these changes end up costing and should we care?

Program sessions

This online program consists of three modules, which are divided into six 90-minute sessions, each focusing on a different aspect within the three modules. Pre-readings will be provided before the respective sessions to prepare for the discussions.

  • Session 1, Friday July 24th: "Reflect” will focus on reflecting on what happened during the initial phases of the pandemic.
  • Session 2, Friday, July 31st: "Restart” will focus on how organizations are restarting their operations and the implications of these actions on the supply chain.
  • Session 3, Friday, August 07th: “Re-engage” will focus on how organizations are re-engaging their customers and the implications of these actions on their distribution networks.
  • Session 4 Friday, August 14th: “Rethink” will focus on rethinking how the supply chain needs to be configured and structured to enable it to respond to black swan events like the pandemic.
  • Session 5, Friday, August 21st: “Rethink II” will examine the various design options and the financial implications that they have for an organization.
  • Session 6, Friday, August 28th: “Redesign” will focus on the design implications of rethinking the supply chain to be better prepared for any eventuality in the future.

Learning Outcomes and Benefits for your Company

Participants will develop an understanding of how traditional efficiency focused thinking has led to the unhappy outcomes currently being experienced by both business and society due to the COVID-19 pandemic. Building on this understanding, participants will be led through a process for restarting their supply chains and re-engaging customers.  

Because the market will not return to how it was before the pandemic, restarting and re-engaging will require modifying existing thinking about supplier and customer engagement. Participants will be challenged to consider what changes will be needed and a framework will be discussed for the gradual restarting of operations and for re-engaging skeptical customers.

Successful restart/re-engage activities will not be sufficient to avoid future shocks from rare events such as another pandemic, political turmoil, environmental changes, etc. What will be required is rethinking strategies that were successful in the past, but now are suspect. Participants will be guided through the process of future state scenario development, development of resilient designs and the cost/benefit tradeoffs that will need to be made to implement the chosen resilient supply chain designs.  

Each session’s learning outcomes, valuable for the particular topic covered in the session, will increase in value as subsequent sessions build on the knowledge and skills built in prior sessions. Upon completing the entire six sessions of seminars the participant will have learned how to plan for a future that is not like the past, what the costs of such a future might be, and how to make informed decisions on how best to address the uncertainties that might present themselves in the future.

Fees and Registration

  • It is possible to register for all six sessions as a complete program or to register for individual sessions separately.
  • Seminar fee: 
  1. Package price for all six sessions: 1.000€ 
  2. The price for individual sessions: 250€ each
  • Application deadline: July 13th, 2020

*Attendees will receive a program certificate if they attend all six sessions.

Contact us

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Holly Hillen

Program Manager (Open Enrollment Programs)

Tel: +49 40 328707-181
Fax: +49 40 328707-109

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